General conditions
General Conditions of Use of the Page
1. Identification of the parties.

The terms and conditions indicated below regulate access and use of the URL address https://travelistica.ae, owned by TRAVELISTICA TRAVEL AND TOURISM L.l.C, a company with address at -Bur Dubai - Al Barsha -Bur Dubai - Al Barsha (Emirates) and Registration No. :2193190, Telephone +97155570144 email: info@travelistica.ae (hereinafter “ travelistica.ae ”), through which the USERS thereof (hereinafter USER or USERS ) They can access various information about travel and tourism, and contract the services offered through the portal. To use this portal it is necessary to accept by the USER , expressly, by "clicking" on the button found at the end of the registration form "I have read and accept the Conditions of Use", each and every one of the these general conditions, as well as all those particular conditions collected for the use of certain services. If you do not accept these General Conditions of Use, you must refrain from accessing and/or using the services and/or content offered by travelistica.ae . The USER declares that he is of legal age and has the legal capacity to acquire the services offered through the travelistica.ae Website .

2. Purpose of the services offered

travelistica.ae is a commercial entity whose main activity consists of carrying out mediation activities and/or organizing tourist services, for which it has the relevant licenses granted by the Community of Madrid (CICMA: 2132) Through the travelistica.ae Portal, travelistica.ae enables the USER to access and use the various services and content made available by the company itself, and/or by third-party service and content providers. These general conditions of use regulate the generic use of the portal, the effective contracting of the services offered by travelistica.ae will be governed by its specific general conditions in accordance with the legislation in force on the matter, the USER will have the possibility of viewing and print the aforementioned conditions and you must expressly accept them before making your reservation effective. The making by the USER of reservations or purchases of products or services from those suppliers or organizers of combined trips that the USERchoose, it will be subject to the specific terms and conditions that such providers or package travel organizers establish for each case. Likewise, flight or cruise tickets issued to the USER will contain important notices including, among others, information for international passengers about limitations of liability and notices about limitations of liability regarding baggage. The USER agrees to accept and respect the terms and conditions of purchase established by any supplier or organizer with whom the USER chooses to contract, including, but not limited to, the payment of any amounts accrued and compliance with any regulations. and restrictions on the availability of rates, products or services. In the event that there are special rules or restrictions that affect certain rates, products or services selected by the USER , such special rules or restrictions will be made clear to the USER on the screen before proceeding with the reservation. travelistica.ae accepts each and every one of the obligations or prohibitions imposed at any time by the legislation in force in relation to the exclusion or limitation of liability of the professional in the fulfillment of the intermediation contract.

3. Responsibility of product or service providers.

The products and services offered through the site are the responsibility of their respective Providers or organizers of the package trips. travelistica.ae will assume its intermediation responsibility in accordance with the travel agency law in defense of the User 's rights before these suppliers. Therefore, travel awards are subject to the particular conditions of the wholesaler that grants them, which in no case will be during high season.

4. Modifications. .

The portal reserves the right to modify, limit or cancel the terms and conditions applicable to the website referred to above, as long as notice is given at least 15 days in advance. The advance notice will be made through a pop window, which will open when accessing the page, or a notification to the USER that will be made prior to the modification, limitation or cancellation.

5. Conditions of access and use of the portal.

5.1. Technical access requirements: .

To access the Portal, the USERYou must have access to the Internet, pay the corresponding access and connection fees and have the equipment and computer systems necessary to connect to the Internet, including a terminal that is suitable for this purpose (computer, telephone, etc.). ) and a modem or other analog or similar access device. For correct access and use of certain contents and services of the Portal, it involves downloading certain computer programs or other logical elements to your computer equipment. Said installation will be the responsibility of the USER , and travelistica.ae declines any type of responsibility that may arise from it.

5.2. Obligation to make correct use of the Portal, Services and Contents: .

a) The USER
The USER undertakes to use the Portal, the Services, the Contents and these General Conditions in accordance with the law, morality, good customs and public order. Likewise, you are obliged to use the Portal, the Services and the Contents diligently, correctly and lawfully and not to use them for purposes contrary to the content of these General Conditions, harmful to the interests or rights of third parties, or that in any way harm the interests or rights of third parties. manner may damage, disable or deteriorate the Website or its services, or prevent normal enjoyment of the Website by other USERS . In particular, you undertake to refrain from:
1/ Reproducing or copying, distributing, allowing public access through any form of public communication, transform or modify the Contents, unless there is authorization from the owner of the corresponding rights or it is legally permitted;
2/ Delete, evade or manipulate the "copyright" and other data identifying the rights of its owners incorporated into the Contents, as well as the technical protection devices, or any information mechanisms that the Contents may contain.
3/ Use the forums made available by travelistica.ae , to insert messages that are not directly related to the topic of the forum, in particular, illegal, illicit, defamatory or any other content that could harm the rights of third parties or cause damage to information systems. travelistica.ae reserves the right to remove any message that in its judgment it considers inappropriate. Likewise, the USER undertakes to diligently guard and keep secret the passwords provided by travelistica.ae and to assume the consequences or economic damages suffered by the lack of diligence in the custody of the same.
4/ Destroy, alter, disable or, in any other way, damage the data, programs or electronic documents and others found on the travelistica.ae website .
5/ Obstruct the access of other USERS to the access service through the massive consumption of computer resources through which travelistica.ae provides the service, as well as carrying out actions that damage, interrupt or generate errors in said systems. 6/ introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of travelistica.ae or third parties. >

b) The Portal:
travelistica.ae does not control or guarantee the absence of viruses or other elements in the Content that may cause alterations in the computer system (software and hardware) or in the electronic documents and files stored in the computer system of the USER . 5.3 Denial and withdrawal of access to the Portal and/or Services: travelistica.ae reserves the right to deny or withdraw access to the Portal and/or the Services, at any time and without prior notice to those USERS who fail to comply with these General conditions. 5.4 Use of the Services offered on the travelistica.ae Portal in accordance with the Non-Consented Advertising Policy regulated in the Law on Information Society Services and Electronic Commerce (LSSICE) The USER and travelistica.ae are obliged to do use of the Services in accordance with the Non-Consented Advertising Policy, and in particular, they undertake to: >
- Not send chains of unsolicited electronic messages.
- In the event of advertising being sent by travelistica.ae to USERS , it will be sent with the word "advertising" so as not to mislead.
-People harmed by receiving unsolicited messages addressed to a plurality of people may notify travelistica.ae by sending a message to the email account: info@travelistica.ae

6. Advertising.

Part of the Portal may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion in the Portal complies with the laws that may be applicable in each case. travelistica.aewill not be responsible for any error, inaccuracy or irregularity that may be contained in the advertising or sponsor content. >
In any case, to file any claim related to the advertising Content inserted in the Portal, you can contact the following email address: info@travelistica.ae.

7. Responsibilities. .

Electronic contracting is regulated by Law 34/2001, Electronic Commerce Law.
ONLINE contracting is subject to and regulated by the General Law for the Defense of Consumers and Users (Book IV of RDL 1/2007). especially in its Title II, articles 159 and 160.

The Travel Agency will be responsible to the consumer, depending on the obligations that correspond to them due to their scope of management.

7.1 travelistica.ae will not be responsible, in addition to the responsibilities indicated in the third clause of these general conditions of use on the portal, directly or subsidiarily for:

- The quality of the service, the speed of access, the correct functioning or the availability or continuity of operation of the portal. Likewise, travelistica.ae excludes all liability that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of the electronic system, caused by causes beyond the control of travelistica.ae .
- Information entered by users , collaborators and third people.

- Damage that may be caused to the USER 's equipment due to the use of the portal.

- If due to force majeure (including, but not limited to, political or economic disorders or instabilities that affect security), deficiencies arise in the reservations, confirmations and/or execution of any trips or services contracted to through travelistica.ae , due to circumstances that are not foreseeable or solvable by travelistica.ae or if it is even impossible to comply with some of the agreed benefits, the client waives to file any type of claim against travelistica.ae and/ or the companies of the travelistica.ae group , existing currently or in the future, for these deficiencies or non-compliance, unless the lack of professional diligence of travelistica.ae is verified .

- The links and hypertext that enable the USER to access features and services offered by third parties through the travelistica.ae website do not belong to or are under the control of travelistica.ae ; will not be responsible for the correct functioning of such links, as well as for the information contained therein or for any effects that may arise from said information, nor for any damages that the USER may suffer by virtue of the information found on the linked website.

- Vices and defects of all kinds of the contents transmitted, disseminated, stored or made available.

7.2 Of the USER :

- The USER is solely responsible for the infractions that may be incurred or the damages that may be caused by the use of the Portal, leaving travelistica.ae , its partners, group companies, collaborators, employees and representatives, exonerated from any kind of responsibility that may arise from the actions of the USER .

- The USER is solely responsible for any claim or legal, judicial or extrajudicial action, initiated by third parties against travelistica.ae based on the use by the USER of the Portal. Where applicable, the USER will assume any expenses, costs and compensation incurred by travelistica.ae as a result of such claims or legal actions.

8. Privacy Policy.

We inform you that the personal data that you voluntarily provide us through this document or form, which are necessary for the processing and management of your order or information request, will be incorporated into a file under the responsibility of Spain Travel Express SLU and which expressly authorizes the transfer of the aforementioned information referring to personal data, to the Entities or Companies in charge of executing your instructions and for the purpose of managing your requests and orders, as well as to receive, by any means, automated or not (mail, SMS, MMS, fax, Internet, telephone) information and commercial offers of our products. You, as a direct interested party, have the right of access, rectification, cancellation and opposition to the processing of the information that concerns you and authorize it to become part of the file, before which you can exercise your rights, and receive information and publicity from products and services of Spain Travel Express SLU. The aforementioned rights may be made effective before Spain Travel Express SL, a company with address at Calle C/Gran Vía 57 6ºA, 28013 Madrid (Spain) and CIF B-86918323, Telephone 917 372 367 email: info@travelistica.ae. (Organic Law 15/1999 of December 13 on the protection of personal data)

As a consequence of registering as a USER in the travelistica.ae Service, the USER accepts that the personal data provided by him or that will be provided in the future to Travelistica .com with address at C/ Gran Via 57, 6º A and B 28013, Madrid, are processed in a personal data file. The data thus registered may be used for the provision and administration of travelistica.ae services , the processing of reservations and the collection of products and services through travelistica.ae, call centers, mobile communication systems based on GSM technologies, GPRS or UMTS; the production of statistics, the sending of advertising and other commercial promotions by email, SMS, MMS or any other analogous means of both travelistica.ae .

If you do not consent to your personal data being processed for the purposes of promotion and advertising of both our products and/or services and those of other group companies, please indicate this by writing an email to the address info@travelistica.ae. You may at any time revoke the consent given to send electronic commercial communications by sending an email to the following address: info@travelistica.ae

The files thus created will be the property and responsibility of travelistica.ae. The owner of the data will have the right to access the automated files at all times, and may exercise the rights of rectification, cancellation and opposition in the terms set forth in the data protection legislation. To this end, the owner of the data must send an email to the address info@travelistica.ae that includes the USER name , password, action requested and address of the USER in order to send travelistica.ae the confirmation of your action in accordance with your request.
The delivery of all data required for registration as a USER is mandatory if the contrary is not specified in the registration form, and travelistica.ae may deny registration to the interested party who does not provide such data.

travelistica.ae informs the USER that in order to contract the products and services offered, travelistica.ae must necessarily communicate the USER 's personal data to the suppliers of the products and services and/or Tour operators organizing the combined trips chosen by the USER , who will be obliged to use their data, solely and exclusively to comply with the purpose of the contract. Likewise, and for the purposes of the provisions of article 34.e) of Organic Law 15/1999 of December 13 on the protection of personal data, the USER gives their consent so that travelistica.ae can transfer their data to the recipients and under the terms and conditions indicated above, destined for any country in the world, even those that do not offer a level of protection comparable to that of the LOPD. The USER

's consent for the processing and transfer of their personal data will be revocable at any time, with a written communication to the person responsible for the file in the manner described above sufficing. Finally, travelistica.ae wants to inform the USER that their data will be treated confidentially and hosted on servers that meet the requirements established by Spanish legislation on data protection. 9. Intellectual and industrial property. The entire contents of this website, unless otherwise indicated, are the property of travelistica.ae

and its suppliers, including, but not limited to, the texts, illustrations, photographs, images, brands, trade names, distinctive signs, graphics, logos, buttons, software files, color combinations, as well as the structure, selection, organization and presentation of its contents, are protected by the laws on Intellectual and Industrial Property, and its reproduction, distribution, commercialization, public communication and transformation is prohibited, except for personal and private use.
Therefore, the USER recognizes that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of the Portal constitutes an infringement of the Intellectual Property Rights and/or or Industrial of travelistica.ae , or the owner thereof.
By accepting these conditions, the USER who enters reviews, images, videos or comments on the PORTAL, agrees to assign to travelistica.ae and the other companies of the travelistica.ae Group the non-exclusive, copyright-free, perpetual, irrevocable and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display said reviews, images, videos or comments throughout the world and in any media. You will also grant travelistica.ae and the other travelistica.ae Group companies and sublicensees the right to use the name accompanying such review or comment, if any, in connection with such review or comment.

10. Use of cookie technology.

travelistica.ae reserves the right to use so-called "cookies" in any type of use of the Portal. Cookies are small data files that are generated on the USER 's computer and that allow us to know the following information: >
- The date and time of the last time the USER visited our Website. - The design of content that the USER chose on their first visit to our Website.
- Security elements involved in controlling access to restricted areas.
- However, USERS are informed of the possibility of discarding this use on their computer terminal. Through these "cookies" the rest of the USER S, once you are registered, can see if you are connected or not and in this way contact you more fluidly and quickly.

11. Confidentiality.

travelistica.ae undertakes to comply with its obligation to secrecy of personal data and its duty to keep it confidential, and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access, taking into account everything. moment of the state of technology. The company's registered office, as well as administrative management and management, are located in Madrid, therefore the territorial jurisdiction in tourism matters is the Autonomous Community of Madrid. 12. USER

Observations .

The USER guarantees that the information, material, content or observations that are not their own personal data and that are provided to travelistica.ae through the Portal, do not infringe the Intellectual or Industrial Property Rights of third parties, or any other legal provision. The information, materials, content or observations that the USER provides to travelistica.ae will be considered non-confidential, and travelistica.ae reserves the right to use them in the way it considers most appropriate.

13. Minors.

travelistica.ae establishes a method of blocking registration for those under 18 years of age, and is not responsible for the veracity and accuracy of the data filled out by the USER . travelistica.ae reminds USERS of legal age who are responsible for minors that it will be their sole responsibility to determine which services and/or content are or are not appropriate for the age of the latter.
travelistica.ae informs you that there are computer programs that allow you to filter and block access to certain content and services, so that parents, for example, can decide which contents and services of the Portal their children can access. and which ones don't.

14. Jurisdiction.

These conditions are written in Spanish, and are subject to current Spanish legislation. For any type of controversy arising from the use of the services offered, the contents of the portal as well as the interruption or execution of these conditions, "The parties submit, at their option, to the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the user's domicile.